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Chief Customer Officers USA & CXPA Webinar

CX Culture Transformation: Infusing A Customer-Centric Mentality Across Different Functions and Geographies

View the recorded CCO USA & CXPA Webinar that took place December 17th to hear feedback from CX panelists at LinkedIn, Freshly, CXPA, and Kimberly-Clark on some of the most trending topics in Customer Experience!

CCO USA Webinar Image

Creating an inspiring vision of where the organization wants CX to be, that is also sensitive to local preferences, is what will set the tone for the most efficient strategies. Ultimately, a shared ownership of CX is what will foster competitive advantage for the business: one can’t commoditize passion and energy. However, traditional approaches to defining a CX vision are often undervalued because they lack the capacity of motivating and energizing the very people who need to own it an carry it out. 

 This free webinar will provide an engaging discussion with CX champions representing diverse industries, on:

  • Aligning the CX vision with the company’s values and mission.
  • Inspiring your teams to create and own a vision of where collectively the organization wants the CX to be, with a sense of urgency and direction.
  • Infusing a customer-centric mentality across different functions and geographies.

Complete the form to receive access to the recorded session today!

CCO USA Webinar Image

Creating an inspiring vision of where the organization wants CX to be, that is also sensitive to local preferences, is what will set the tone for the most efficient strategies. Ultimately, a shared ownership of CX is what will foster competitive advantage for the business: one can’t commoditize passion and energy. However, traditional approaches to defining a CX vision are often undervalued because they lack the capacity of motivating and energizing the very people who need to own it an carry it out. 

 This free webinar will provide an engaging discussion with CX champions representing diverse industries, on:

  • Aligning the CX vision with the company’s values and mission.
  • Inspiring your teams to create and own a vision of where collectively the organization wants the CX to be, with a sense of urgency and direction.
  • Infusing a customer-centric mentality across different functions and geographies.

Complete the form to receive access to the recorded session today!

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