As a decision intelligence company, Gongos, Inc. brings a consultative approach in developing growth strategies grounded in operationalizing customer centricity.
Partnering with insights, analytics, marketing, strategy and CX groups, Gongos serves as a translator to help cross-functional teams fuel the competency to gain and apply consumer wisdom, transform decisions into action, and navigate organizational change. Coalescing enterprise data with primary research and curating insights for multiple audiences further empowers stakeholders to achieve greater ROI by ensuring information is designed to influence actions and behaviors from executives to the frontline.
From product innovation to portfolio management, customer experience to consumer journeys, pricing strategies to marketing optimization, and trend analysis to predictive modeling, Gongos builds a laser-sharp consumer orientation across organizations to create greater customer attraction, retention and lifetime value.
97% of Americans send a message at least once a day according to Pew Research - yet very few of those messages go to businesses… Sparkcentral aims to change that.
Our mission at Sparkcentral is to change the way customer service is delivered around the world. We want to spark a movement to connect businesses with customers through messaging, whether that’s on public (social) or private messaging channels (WhatsApp, Messenger, SMS, in-app, in-web, ...)
We are doing this by providing enterprises with a Messaging Customer Service platform and relevant insight. Our goal is to inspire and enable compelling customer experiences, and we already work with some of the most amazing brands out there, including companies such as Netflix, Jetblue, Nordstrom, Uber, Dropbox, Delta Air Lines, and Discover.
The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 100,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America.
Learn more at www.zendesk.com.
CEMOSoft is an innovative “Customer Experience Management” platform for enterprises to engage customers. CEMOSoft enables businesses to embark on business digital-transformation involving processes and customers, termed “Digitization”.
CEMOSoft addresses CXO’s challenges and needs, such as:
CEMOSoft allows business managers to engage customers with mobile smart phones and tablets in a two-way conversation in-store/on-premise and/or online. Businesses get customer insight, the opportunity to reciprocate, give reward, and position for new sales/commerce, termed as “Reciprocity Commerce” or “R-Commerce”.
CEMOSoft 2.0 platform of products includes Insight, Reward, Analytics, and CEMOSoft 3.0 has two additional products: Omnichannel and Advertisement. For branded retailers CEMOSoft has KIOSK solution that includes item ordering through delivery. With KIOSK businesses impart new innovations and customer experiences, consumer derives new ways to engage-shop. New for the CPG sector is “Product Registration” product integrated to CEMOSoft platform.
CEMOSoft Cloud is implemented three ways for a business:
CEMOSoft welcomes CCOI Delegates to a personalized platform DEMO* and get qualified for a CEMOSoft Pilot program for your business.
To schedule a platform demo, write/email : firstname.lastname@example.org
At Gamalon, we help you understand your customers no matter where they’re commenting, chatting or posting so that you can take impactful actions for your business. Funded by one of DARPA’s largest investments in next generation machine learning, our platform reads the text of your customers messages, interprets and summarizes it, and makes predictions so that you can create the best customer experience. For companies who want to take meaningful actions by extracting value from the millions of messages from their customers, visit www.gamalon.com.
The Future is Now – Creating Tomorrow’s CX, Today
Oracle Cloud Applications are built to support modern digital business processes, fueled by the power of data. This means that applications can be connected seamlessly and intelligently—turning insight into action. With integrated AI and machine learning, Oracle’s cloud applications can deliver more immediate business impact.
The Oracle Cloud offers a complete, connected, data-driven Customer Experience (CX) SaaS application suite, plus best-in-class database PaaS and IaaS. Today’s customers demand new experiences driven by personalized channels and choices. Each customer journey is unique, but you need to ensure each experience is seamless and personalized. Leverage best-of-breed CX solutions by channel or bring them together into a connected engagement through data, behavioral intelligence, and experiences across all lines of business.
Oracle is the #1 provider of business software, with a broad portfolio of solutions for companies of all sizes. For more information about Oracle (NYSE:ORCL), please visit us at https://www.oracle.com/applications/customer-experience/
ServiceNow® Customer Service Management helps increase customer satisfaction while reducing costs. Offer customers an effortless service experience with a personalized portal and self-service options powered by virtual agents, knowledge management, communities, and automated solutions. Improve agents’ efficiency with streamlined processes designed to provide solutions faster. Deliver service as a “team sport” by connecting customer service to other departments with workflow and holding teams accountable to deliver permanent solutions. Move from reactive to proactive service by identifying issues early through monitoring IoT devices and using analytics, and then notifying customers of solutions before they encounter issues. To learn more, visit www.servicenow.com/solutions/csm.html.
Thematic is a customer insights platform. We aggregate, analyze and visualize customer feedback whether it's customer surveys, social media, or support tickets. Companies can answer questions about their customers such as what drives their NPS, what is linked to churn or higher spend. We make it easy for everyone in the company to access and act on customer insights.
Your gateway to enhancing the Customer Experience
Founded in 2011, the Customer Experience Professionals Association is the premier global non-profit organization dedicated to the advancement and cultivation of the Customer Experience profession.
The CXPA supports the professional development of its members and advances the field by providing shared best practices and education, developing standards, offering networking opportunities, promoting the industry, and creating a better understanding of the discipline of Customer Experience.
Digital Agency Network (DAN) focuses on collaboration, knowledge-sharing, business support and exploration.
DAN is a global network of carefully selected, highly talented, independently operated marketing & advertising agencies with digital DNA. DAN’s mission is to support member agencies’ businesses and enhance the intelligence, expertise, reach and effectiveness of the members through knowledge sharing and collaboration.
Today, there are more than 500 DAN member agencies operating in 76 cities worldwide. All member agencies are amongst the market leaders in their respective countries in terms of creativity, with an impressive portfolio of campaigns and awards.
The DAA is a not-for-profit, volunteer-powered association whose mission is to make analytics professionals more effective and valuable through professional development and community. Its vision is advancing the profession of using data to improve business. The DAA was founded as the Web Analytics Association in 2004. The organization has 5,500 members around the world, representing a broad spectrum of expertise.
For more information about the DAA, or to become a member, visit the DAA website: www.digitalanalyticsassociation.org
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Women in Research (WIRe) works to advance the contributions and voice of women in marketing research, both for themselves and the greater good of the industry.