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Chief Customer Officers, USA

February 5-6, 2020 | The Westin Peachtree Plaza Atlanta

200

2020 Speakers

Abby Hammer

Chief Customer Officer, ChurnZero

Chris Edwards

Chief Customer Experience & Marketing Officer, Conversa Health

Robert McLoughlin

VP Insights, PopSugar

Oracle - Jeffrey Wartgow

Jeffrey Wartgow

Vice President Product Management CX Service, Oracle

Georgia Pacific - Liz Walsh

Liz Walsh

Director of Customer Insights, Georgia Pacific

Cox - Tara Norals-Smith

Tara Norals-Smith

Customer Care Digital Leader, Cox Communications

Zendesk Elisabeth Zornes-1

Elisabeth Zornes

Chief Customer Officer, Zendesk

Indeed - Matt Tomlinson

Matt Tomlinson

Product Management Leader, Indeed

Norton Rose Fulbright - Emily Rogers-1

Emily Rogers

US Director, Marketing, Brand and Digital, Norton Rose Fulbright

Siemens - Rajiv Sivaraman

Rajiv Sivaraman

VP Global Ecosystem Management - Operational Technology, Siemens Mindsphere

Fannie Mae - Jenifer Sessums-1

Jenifer Sessums

Director, Customer Experience Design, Fannie Mae

WeWork - Gabi Steele

Gabi Steele

Data Visualization & Data Culture Leader, WeWork

WeWork - Leah Weiss

Leah Weiss

Sr Data Products Leader, WeWork

Kolter Homes - John Manrique

John Manrique

VP of Marketing, Kolter Homes

Linkedin - Laura Balentyne

Laura Balentyne

Sr. Strategy and Operations Leader, Customer Experience, Linkedin

Pinterest - Ian

Ian Myszenski

Head of Operational Excellence for Partner Success, Pinterest

Metro - Andreas

Andreas Wuerfel

Director US Strategic Partnerships, Metro AG

Century Link - Karen Russell

Karen Russell

Director Voice of the Customer, Analytics and Insights, Century Link

Lenovo - Geriel

Geriel Thornburg May

Worldwide Director of CX, Lenovo

Airbnb - Raj

Raj Sivasubramanian

Customer Experience Leader, Airbnb

Freshly - Colin Crowley

Colin Crowley

VP Customer Experience, Freshly

Parkland - Vishal Bhalla

Vishal Bhalla

Chief Experience Officer, Parkland

Cox Automotive - Tony Drummond

Tony Drummond

VP Client Experience, Cox Automotive

Tarte - Rami Sarabi

Rami Sarabi

Sr. Director, Global Customer Service, Tarte Cosmetics

Marriott - David Kepron

David Kepron

Vice President, Global Design Strategies, Distinctive Premium Brands, Marriott International

Michael Williams

Chief Operating and Marketing Officer, 3Ice

Rich Wilson, Kimberly Clark Professional

Rich Wilson

Global CX Lead, Kimberly Clark Professional

Crystal Collier, EA

Crystal Collier

Former Head of Strategy, Programs and Insights, Electronic Arts

Bob Azman, CXPA

Bob Azman.

Chairman Board of Directors, CXPA

Richard Charette

Richard Charette

Associate Vice President - Digital Experience Design (DXD) , Wells Fargo

Real Canty, Airbnb

Real Canty

Experience and Design Researcher, Airbnb

Rupalli Thacker

Customer Experience Product Leader, Amazon

Atlanta Hawks - David Gargia

David Garcia

VP, Customer Experience, Atlanta Hawks

Lori Laflin

Digital Customer Experience Relationship Leader, Cargill

Rosalyn Curato

Chief Customer Officer, Allovue

Greg Cohen

Senior Director, Digital Engagement, Westrock