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Chief Customer Officers, USA

February 5-6, 2020 | The Westin Peachtree Plaza Atlanta

Download the 2020 Customer Experience Agenda

2020 CX AGENDA TILE

 

The stakes have never been higher for customer experience leaders. While customer expectations climb ever upwards, Forrester reports that 81% of brands have seen their CX scores stagnate over the past 12 months.
 
With expert commentary from three CX leaders who will speak at the 2020 Chief Customer Officers, USA conference, this report explores how businesses can succeed in this challenging environment:
 
  • Geriel Thornburg May, Worldwide Director of CX at Lenovo, explores how to digitize customer experiences without sacrificing the ‘human touch’ needed to maintain long-term relationships
  • Rami Sarabi, Senior Director, Global Customer Service at Tarte Cosmetics, argues that brands must modernize their CX infrastructure to meet the expectations of Generation Z
  • Colin Crowley, VP of Customer Experience at Freshly, reveals how the company is developing proactive CX initiatives designed to address customer needs before they know they have them
  • What’s more, each of our contributors outlines where they believe CX leaders should be investing to drive ROI in 2020
 

If you have any questions, please do not hesitate to get in touch: inquiries@coriniumintel.com

2020 CX AGENDA TILE

 

The stakes have never been higher for customer experience leaders. While customer expectations climb ever upwards, Forrester reports that 81% of brands have seen their CX scores stagnate over the past 12 months.
 
With expert commentary from three CX leaders who will speak at the 2020 Chief Customer Officers, USA conference, this report explores how businesses can succeed in this challenging environment:
 
  • Geriel Thornburg May, Worldwide Director of CX at Lenovo, explores how to digitize customer experiences without sacrificing the ‘human touch’ needed to maintain long-term relationships
  • Rami Sarabi, Senior Director, Global Customer Service at Tarte Cosmetics, argues that brands must modernize their CX infrastructure to meet the expectations of Generation Z
  • Colin Crowley, VP of Customer Experience at Freshly, reveals how the company is developing proactive CX initiatives designed to address customer needs before they know they have them
  • What’s more, each of our contributors outlines where they believe CX leaders should be investing to drive ROI in 2020
 

If you have any questions, please do not hesitate to get in touch: inquiries@coriniumintel.com