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Chief Customer Officers, USA

February 5-6, 2020 | The Westin Peachtree Plaza Atlanta

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Day 1
Feb 5
08:00

Registration, Coffee and Open Networking

Registration, Coffee and Open Networking

February 5 | 08:00

Contact the Team

Speaking:

09:00

Chair's Opening Remarks

Chair's Opening Remarks

February 5 | 09:00

Contact the Team

Speaking:

09:15

Turning Customers into Fans: Build Deeper Connections to Drive Organic Growth through Engagement

Turning Customers into Fans: Build Deeper Connections to Drive Organic Growth through Engagement

February 5 | 09:15

Contact the Team

Speaking:

09:45

Insider Session - Creating a Data-Driven Culture and Empowering Employees to Use Data with a Customer-First Approach

Insider Session - Creating a Data-Driven Culture and Empowering Employees to Use Data with a Customer-First Approach

February 5 | 09:45

Contact the Team

Speaking:

10:15

Keynote - Be Creative, Be Brave – How Digitally Immersive Experiences are Providing Game-changing Sensory-Based Brand Experiences

Keynote - Be Creative, Be Brave – How Digitally Immersive Experiences are Providing Game-changing Sensory-Based Brand Experiences

February 5 | 10:15

Contact the Team

Speaking:

10:45

Morning Coffee & Networking

Morning Coffee & Networking

February 5 | 10:45

Contact the Team

Speaking:

11:15

Insider Session - Global Experience Strategies at the World’s Largest PC Vendor: Leveraging Local Insights to Delight Consumers Globally

Insider Session - Global Experience Strategies at the World’s Largest PC Vendor: Leveraging Local Insights to Delight Consumers Globally

February 5 | 11:15

Contact the Team

Speaking:

12:00

Panel Discussion Ignite Culture Transformation to Align the Organization Around Customer-Centric Objectives

Panel Discussion Ignite Culture Transformation to Align the Organization Around Customer-Centric Objectives

February 5 | 12:00

Contact the Team

Speaking:

12:45

Lunch & Open Networking

Lunch & Open Networking

February 5 | 12:45

Contact the Team

Speaking:

1:45

Customer Experience in the Modern World

Customer Experience in the Modern World

February 5 | 13:45

Contact the Team

Speaking:

2:15

Case-Study:

Case-Study:

February 5 | 14:15

Contact the Team

Speaking:

2:15

Discussion Group - Designing for Brand Consistency in the Age of Perpetual Innovation

Discussion Group - Designing for Brand Consistency in the Age of Perpetual Innovation

February 5 | 14:15

Contact the Team

Speaking:

2:55

Discussion Group - Innovating Customer Support with Cutting-Edge Technology: AI and ChatBots

Discussion Group - Innovating Customer Support with Cutting-Edge Technology: AI and ChatBots

February 5 | 14:55

Contact the Team

Speaking:

2:55

The Right Equation for CX ROI: Drive Profit Growth

The Right Equation for CX ROI: Drive Profit Growth

February 5 | 14:55

Contact the Team

Speaking:

3:35

Afternoon Break & Open Networking

Afternoon Break & Open Networking

February 5 | 15:35

Contact the Team

Speaking:

4:05

Workshop - What’s the Right Amount of CX Innovation for your Organization?

Workshop - What’s the Right Amount of CX Innovation for your Organization?

February 5 | 16:05

Contact the Team

Speaking:

4:55

Panel Discussion - Effective Digital Transformation: Driving Proactive Change and Scaling with a Customer-First Approach

Panel Discussion - Effective Digital Transformation: Driving Proactive Change and Scaling with a Customer-First Approach

February 5 | 16:55

Contact the Team

Speaking:

5:45

Chair’s Closing Remarks

Chair’s Closing Remarks

February 5 | 17:45

Contact the Team

Speaking:

6:00

Drinks Reception & Networking

Drinks Reception & Networking

February 5 | 18:00

Contact the Team

Speaking:

6:30

End of Day One

End of Day One

February 5 | 18:30

Contact the Team

Speaking:

Day 2
Feb 6
08:15

Registration, Coffee & Open Networking

Registration, Coffee & Open Networking

February 6 | 08:15

Contact the Team

Speaking:

08:45

Chair’s Opening Remarks

Chair’s Opening Remarks

February 6 | 08:45

Contact the Team

Speaking:

09:00

Keynote & Workshop: Creating Porsche Passion – Building a Culture of Exceptional Customer Experiences

Keynote & Workshop: Creating Porsche Passion – Building a Culture of Exceptional Customer Experiences

February 6 | 09:00

Contact the Team

Speaking:

09:45

Insider Session - Advisor, Analyst, Acquaintance of the Customer: Identifying the Customer Role

Insider Session - Advisor, Analyst, Acquaintance of the Customer: Identifying the Customer Role

February 6 | 09:45

Contact the Team

Speaking:

10:30

Morning Coffee & Networking

Morning Coffee & Networking

February 6 | 10:30

Contact the Team

Speaking:

11:00

Keynote - Transforming Your Business for a New Era of Customer Experience

Keynote - Transforming Your Business for a New Era of Customer Experience

February 6 | 11:00

Contact the Team

Speaking:

11:30

Keynote - Leveraging New Technologies to Better Understand Your Customers and Deliver Personalized, Omnichannel Service

Keynote - Leveraging New Technologies to Better Understand Your Customers and Deliver Personalized, Omnichannel Service

February 6 | 11:30

Contact the Team

Speaking:

12:00

Lunch & Networking

Lunch & Networking

February 6 | 12:00

Contact the Team

Speaking:

1:00

Case-Study - How CenturyLink Transformed its CX Approach to Create True Two-way Communication and Mobilize Customer Advocates

Case-Study - How CenturyLink Transformed its CX Approach to Create True Two-way Communication and Mobilize Customer Advocates

February 6 | 13:00

Contact the Team

Speaking:

1:00

Discussion Group - Elevating the Customer Journey: End-to-End Solutions to Delight at Every Touch Point

Discussion Group - Elevating the Customer Journey: End-to-End Solutions to Delight at Every Touch Point

February 6 | 13:00

Contact the Team

Speaking:

1:40

Mindshare - How’s e-Commerce Transforming CX and What to Do to Stay Ahead of the Curve

Mindshare - How’s e-Commerce Transforming CX and What to Do to Stay Ahead of the Curve

February 6 | 13:40

Contact the Team

Speaking:

1:40

Think Tank - Drive Operational Excellence in B2B Through Data-Driven Customer Success

Think Tank - Drive Operational Excellence in B2B Through Data-Driven Customer Success

February 6 | 13:40

Contact the Team

Speaking:

2:20

Networking Break

Networking Break

February 6 | 14:20

Contact the Team

Speaking:

2:40

Case-Study - Scaling CX Teams While Infusing Cultural Alignment to Sustain Gold-Standard KPIs

Case-Study - Scaling CX Teams While Infusing Cultural Alignment to Sustain Gold-Standard KPIs

February 6 | 14:40

Contact the Team

Speaking:

3:10

Case-Study - Driving Change By Humanizing Customer Data

Case-Study - Driving Change By Humanizing Customer Data

February 6 | 15:10

Contact the Team

Speaking:

3:45

Chair's Closing Remarks

Chair's Closing Remarks

February 6 | 15:45

Contact the Team

Speaking:

4:00

End of the CCO USA - Thank you for Joining us and Safe Travels

End of the CCO USA - Thank you for Joining us and Safe Travels

February 6 | 16:00

Contact the Team

Speaking:

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