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Enjoying CCO, USA?
Register for our upcoming live webinar:

0365 - CC Online

Customer Champions, Online

A free online event, for customer-centric leaders:

  • Monday, March 23rd - Thurday, March 26th
  • 2pm - 4pm EST

The event agenda will showcase eight live presentations (in webinar format) from the some of the most innovative companies in the USA! Find out More

Claim Your Free Place Here


Benchmark with Top Professionals

Michael Williams

Chief Operating and Marketing Officer,


Nitin Badjatia headshot

Nitin Badjatia

Head of Business Strategy,



Alyona Medelyan



Martha Craft

Martha Craft

Former VP, Customer Experience,

Rollins Inc (Transitioning)

Sondra Kiss

Sondra Kiss

Managing Partner, Customer Success,

Kissinger Group

Atlanta Hawks - David Gargia

David Garcia

VP, Customer Experience,

Atlanta Hawks

angela Wells

Angela Wells

Senior Director,

Oracle CX

Ben Vigoda

Ben Vigoda



Joe Gagnon

Joe Gagnon



Lori Laflin

Digital Customer Experience Relationship Leader,


Wendy Gutierrez

Wendy Gutierrez

CX Enterprise Strategy Lead,


Kyle Kwelty

Kyle Kwelty

Director, Client Relations Strategy ,


Roshni Sondhi

Roshni Sondhi

Director, Customer Success North & South America,


Nick Allen, GE Healthcare

Nick Allen

Global Director of Design & User Experience,

GE Healthcare

Sangeetha Rai

Sangeetha Rai

VP, Technology Customer Success,

Northwestern Mutual

Brian Kenny

Brian Kenny

Managing Director, Strategic Customer Growth,


Frank Borovsky

Frank Borovsky


Club Car

Brian Powers

Chief Experience Officer,

Brightstar Device Protection

Greg Cohen

Senior Director, Digital Engagement,


Kamal Nayak-1

Kamal Nayak

Digital Engineering Leader,

Hilton Hotels

View All 2020 Speakers

This event is created for and attended by:

Chief Customer Officers

Customer Experience Leaders

Customer Success Leaders

Digital Transformation Leaders

CCO, USA – The Must-Attend Event for Customer Experience Leaders

Register Today

Customer-centricity has never been more important. Customers and clients can change providers with the click of a button or a tap of the screen.

Chief Customer Officers, USA is focused on topics you care about, such as how to utilize the latest technology to wow your customers, different models and strategies to enact deep operational change and the tools you need to train, measure & encourage core soft skills.

You demanded a more hands-on conference and we delivered. With breakfast workshops, six mini-workshops, exercise-based discussion groups and a live debate, this was the most attendee-driven CCO event to date.

We hope you'll be able to join us at CCO, USA in Atlanta in 2020! 

Hear from Past Attendees!


Debra L Rhino - Charlotte Regional Visitor’s Authority

Attendee Name:
Debra L. Rhino
Job Title:
 Director, Customer Experience
Charlotte Regional Visitor’s Authority

I have always worked in a customer service capacity. When I joined the convention center I was aware of some gaps in service delivery, and general dissatisfaction among certain teams. I pushed and pushed for change! This role is new.. and resistance to change is real. 

Key objectives for attending CCO USA:

1. Learn from experts working across Customer Experience.
2. Learn a takeaway that can be implemented at my organization.
3. Connect and build relationships with individuals in the field


Simi Schwartz - IDT

Attendee Name:
Simi Schwartz
Job Title:
VP of Operations
IDT Telecom

 I am in my 15th year now at IDT supporting legacy Telecom and financial services – Money Transfer and Incentive Gift Cards.

My biggest success for 2018 was improving automated phone system flows and Customer Service user interfaces.

Key objectives for attending CCO USA:

1. Learn about best implementations of Voice response systems.
2. Hear about best methods for communicating with customers.
3. Understand more about best methods for measuring customer satisfaction.


Atif Nagi - Lennar

Attendee Name:
Atif Nagi
Job Title:
Senior Manager User Experience

I manage User Experience for the Lennar Digital properties. By DNA I am a designer and have grown into the leadership role.

My biggest success for 2018 was creating the Design Thinking, Human-centered design, ideology awareness with leadership. 

Key objectives for attending CCO USA:

1. Coming along open minded, to learn more about the Customer-Centric revolution.
2. To learn more about Customer-Driven Strategies.
3. To learn more about Transformation from UX to CX


Kyle Kwelty - ARI

Attendee Name:
Kyle Kwelty
Job Title:
Client Relations Strategy 

I’ve been with ARI for fifteen years and have worked in almost every role in our client relations area. 

The customer experience initiative that I am leading had many successes last year. 

Key objectives for attending CCO USA:

1. To learn how other companies are shaping their customer experience initiatives.
2. To understand what challenges exist when providing customers with new tools.
3. To build relationships with other attendees to leverage in the future.


Kevin Tolin Scheper - Athena Health

Attendee Name: Kevin Scheper
Job Title: VP, Voice of the Customer
Company: athenahealth, inc.

Over past 2 years, I have been helping transition from a more traditional account management model to a customer success model, as well as shift company (particularly product development) culture from product-centric to customer-centric.

Key objectives for attending CCO USA:

1. To understand how to articulate and quantify the value of CX/VoC to executives.
2. To learn how to help the organization put customer needs at the center.
3. Nurturing an effective feedback loop with Sales.


Katie Liebel - Fifth Third Bank

Attendee Name: Katie Liebel
Job Title: Chief Customer Experience Officer
Company: Fifth Third Bank

I have 20+ years experience in financial services in strategy, transformation and product leadership roles.

I joined 5/3 to help them take customer experience to the next level! 

Key objectives for attending CCO USA:

1. To learn best practices regarding influencing the organization to improve CX.
2. Exposure to contemporary CX “listening” approaches and employee “tools”.
3. To learn from other CX professionals keys to success on CX transformation efforts

"I've been doing CX for 13 years and it's pretty rare I feel I learn new things at conferences. I came back with six pages of notes! It was valuable and a good investment of my time."
Devon Westerholm, Director of Customer Advocacy, Dropbox

Previous Attendees Include:

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Are You a Chief Customer Officer?

We have a limited number of complimentary passes available to those in a Chief Customer Officer role, or those leading Customer Experience functions within their organization. To submit your profile for consideration, please click the link below.

Apply for Complimentary VIP Pass!

Why invest your time?


C-Suite Focused Agenda

Hear perspectives from leading Chief Customer Officers as well as senior customer experience executives and validate your customer-centric strategic road-map, with case studies on transforming the value of customer experience initiatives into tangible business outcomes.


Advanced Networking

Meet with over 130 leading Chief Customer Officers and CX leaders to broaden your professional networking, establishing lasting relationships which stretch beyond the confines of this 2-day conference. Exchange and share ideas with your peers in a non-competitive environment.


Innovative CX Technology

Meet with creative and innovative software providers who are helping customer-centric organizations excel through the adoption of cutting-edge technology. Find the solution that could bring your organization the customer insight it needs to thrive.

What people are saying about CCO, USA

  • “I was pleased with the level of thought leadership at the show. Not many Conferences ensure senior level executive attend. Its a must for any CCO or CX executive leader.”

    Lorraine Schumacher, CX Evangelist, Clarabridge

  • “If you only go to one conference this year, this is the one to attend, based on the sessions, best practice sharing, master class, and networking alone!”

    Sonji Aird–Mckenzie, Customer Experience Leader, Equifax

  • “Great conference, included a wide range of industries covering a variety of topics. I found the presenters very insightful and great opportunities for networking.”

    Jason Van Tassel, Director, Customer Experience Strategy and Design, Prudential

Global Forum Highlights

Broaden your knowledge and gain insights through experiences from leading companies excelling with customer experience programs. Learn how they have derived real business value and tangible outcomes though analytics.

Explore and examine the rise of the Chief Customer Officer and customer-centric leadership in more depth than ever before. Discuss strategies for building an analytically driven enterprise, defining the role of the Chief Customer Officer and where they should sit within your business, as well as tactics for demonstrating long term ROI for CX initiatives.

Be a part of the largest gathering of senior customer experience professionals and join in the evolving conversation at Chief Customer Officers, USA 2020.

Contact the Team

Our Supporting Partners

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  • CXPA
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